Frequently Asked Questions
You’ve got questions, we’ve got answers. Check out the categories to find exactly what you’re looking for. Not seeing what you’re looking for? Chat in live or email us.
Our team currently works on the United States Eastern Time. Our hours of operation are 8AM to 4PM EDT, Monday through Friday. We are closed on the weekends, so we can all spend a little time with our loved ones. If you have any questions during off hours, you can email us at [email protected], and we will get back to you ASAP.
While many of the design subscription services share similarities, we think the major differences are found in the core values of a company. We focus on Relationships, Quality, and Reliability.
We make sure each and every team member has an exceptional understanding of the importance of customer and designer communication. Here, we’re able to build a relationship with our customers and do our best to make sure everything else, quality and quantity, follow suit.
Features of our service:
- Design teams: Our service forged the way in offering a full design team at our customers’ disposal, as opposed to a single designer assigned to your account.
- Video Services: Our Graphic and Video Plan is VERY popular and for good reason. We have been offering video design services for several years and started right around the time Facebook video ads were introduced. This means our team has priceless experience engrained into our operations and designs.
- Design Library: We provide access to a HUGE library of designs. Each design was made from scratch and provides instant inspiration for your next Ad or Design.
- Custom Dashboard: Our services are handled inside a custom-built dashboard to make sure you have the most intuitive and efficient experience, requesting designs.
We focus our primary video services towards short form content. This can be social media ads and creatives, however we also offer a wide range of video services such as captions, cinem,graphs, animated images, meme-style videos. Logo intro/outros, YouTube videos and more.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, we focus on quality first. Larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.
When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind, we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.
You are allowed to put in as many requests as you want, there truly is no limit. The requests will be processed by the date they were ordered and the level of priority.
If your current plan’s volume is too low, you can contact us to find out more about increasing the output.
We hire the best designers possible at this level of service. We put quality, speed and support at the front of our list of priorities.
However, because we are a very cost-effective service, this also means you will not get the same level of involvement and attention that you would receive paying an award-winning design company thousands of dollars per month for them to do research, development, strategy, design, etc.
We are a very open, honest and transparent company and never claim to be the number one design service in the world like our competitors do. We feel that is a bold, and most of the time, false statement, and we are in the business of giving you an amazing, high quality service at an affordable price without all the smoke and mirrors.
Your on-demand design team is standing by for your next project.
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