Scope of Service
Hours of Operation:
Our main goal is to provide a wide range of services to our clients and consolidate their design needs to one honest, transparent and efficient company. Our professional graphic and motion graphic designers work seamlessly with our support team to provide as many services as we possibly can.
We provide questionnaires to help clients sort out their ideas in a clear format, so we can get the creatives made. However, in some cases there may be projects we are unable to do. This can be caused by the scope of work needed, amount of time involved or the fact that we are a design service and not a content creation agency.
On this page you can find a list of work we can most definitely complete and some that we can not. If you’re ever unsure whether we can offer something or not, just let us know, and we can confirm right away.
How We Work:
In order to deliver consistent volume and accurate turn around times to all of our clients, we developed a unique scheduling and workload system. This allows us to offer a “predictable” turn-around process for better planning on both, our end and yours.
We do this by allowing a specific number of “Active Requests” per subscription. This means we are working on a set number of requests at all times, per the specific subscription on your account.
For example, 1 subscription may allow 1 active requests, 2 subscriptions allow 2 active requests and so on. Adding more subscriptions helps you get through more volume by adding more designers to your account.
Each request is subject to an individual turn around time, which we aim to generalize around 1-4 business days.
We provide a set list of questions that have helped us get the best details out of our clients. You simply fill in and provide any necessary information.
We set a due date, assign a designer and the project gets started. You will communicate with your designer the whole way through.
Once revised and approved, files are either uploaded to your project or added to your drive. Any file type we can make is available.
Only “In Progress” requests are counted in the queue as “Active”. This means that once a design’s initial draft is sent for review, it is taken out of the queue and a new design is started.
Requests marked “Reviewing” are taken out of the active request list and stay in-active until the client provides feedback for changes or completion.
Revisions will be moved into open active request slots once comments are provided and changes are requested.
What to expect from us
- Clear communication on the status of every project.
- Follow up from designers when the project is created and when a draft is delivered.
- Professional graphic designs turned around in 1-3 business days* and video designs in 2-4 business days* (*considering a general complexity of the request, times may vary on larger, more complex request)
- The ability to request as many revisions and variations as you need to get a final product.
- Fully licensed stock images, footage and audio used where applicable
- To request and receive all source files with full ownership.
- Access to support teams and leadership to help in any situation.
What we need from you
As in most relationships, success will come from clear communication. We ask that you be as clear as possible and add as much detail as you can to each request. We see the best results in the quickest times, when clients submit easy to follow directions to their vision. Adding links, images and videos of examples of the work you would like to create is a MAJOR plus!
Please note, we are a company made of living, breathing human beings and do our best to provide the highest quality designs. However, art is subjective, and we can not always execute in line with some expectations on the first round. We ask that respectful feedback is provided to our team.
As our relationship builds, our designers will better understand your needs and get to the finish line faster, each time
The stated number of Active Requests will be the number of requests our team is working on at any one time. For example, if you have 2 Active Requests, our team will be working on 2 of the requests in your queue/list at one time.
These limits are based on each subscription. If you need more volume at one time, speak to a team member to learn about increasing your active requests.
Only “In Progress” & “Revising” requests are counted in the queue as “Active”. This means that once a design’s initial draft is sent for review, it is taken out of the queue and a new design is started.
Projects marked “Reviewing” are taken out of the active request list and will be considered “Revising” when the client provides feedback for changes or marks as “Complete”.
Graphic + Video Plans
Example: A Graphic + Video plan allows up to 2 Active Requests. This total is split as 1 Active Graphic request and 1 Active Video request. The total of 2 Active Request can not apply to one service. For example, you will not be able to have 2 Active Graphics or 2 Active Videos.
All turnaround times stated on each plan are estimated from our most common projects.
None of these turnaround times are guaranteed for every project. This is an estimated turnaround time that our team uses as a basis and a goal for general design projects.
Actual turnaround times are subject to change depending on several variables, including the complexity of a project.
How Turnaround Times Are Determined
Turnaround times are effective from the actual start date of a design and not from the date the request is submitted.
Example: If a request is submitted and there are no other request in the design queue, the turnaround date will start from the moment the design is scheduled and assigned to a designer. If a request is submitted and there are requests in the design queue, the turnaround time will not start until the previous projects have been submitted, at which point the new request will then be scheduled and assigned, marking the start of the turnaround time.
Some projects are subject to longer turn around times and fall outside the general turn around time of 2-3 days.
These projects include, but are not limited to:
- Landing Page Design
- Custom Vector Design
- Videos over 2 minutes
- Projects with 4 or more final assets
- Amazon Design Packages
- Other projects subject to review
The Start-Up plan issues 6 design request each month.
Most graphic design and video design request count as 1 design. You can mix graphic and video as you see fit.
Large graphic and/or video request are subject to being split into multiple request and can cost more than a single request.
Once a plan is canceled, any remaining designs will expire upon the closing date of the current subscription period.
Additional design credits are available for purchase from your client portal.
As per most stock asset licensing, No Limit Creatives (account holder) is not allowed to redistribute any stock images, videos, vectors, etc., from online resources.
Commercial licensing allows NLC to use the work in the development of a new creative asset but does not allow us to download and redistribute stock assets to a customer. Any assets that are downloaded from our stock resources can only be used in the creation of a new creative asset.
Each of our subscription plans are rolling 30-day agreements. You will have access to request new design projects, revisions and communicate with designers during those 30 days.
Once you purchase a subscription your account is automatically enrolled into a rolling 30-day agreement. The account will renew at the initial purchase rate every 30 days until changed or canceled.
None of our monthly recurring plans are locked into long term contracts and you are free to upgrade/downgrade your account at any time during your subscription.
Upgrades will be done at a prorated amount factoring in the amount you have already paid for your initial plan and the days left in your current period.
Downgrades do not include prorated or partial refunds and you will have access to your initial subscription level of service until the account renews. The renewal charge will reflect the downgraded subscription cost.
Account Access After Cancellation:
Clients can access their accounts up to 7 days after the end date of the paid period. At the end of 7 days the account will be archived and any unfinished projects will be closed.
No new projects will be started after the end of the paid period. Revisions can be requested within the 7-day period after the end date of the paid period.
Customers will have unlimited access to the Google Drive that is created when initially joining the service.
Your on-demand design team is standing by for your next project.
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