Cancel Your Account

Account Details

Pause My Account

Submit your cancel request by filling out the form below. Once the form is sent, the automatic payments will be paused by a member of our team. You will still be able to use the account for the remainder of your current pay period.

Your account, designs, and communications will not be deleted from our system and can be reopened at the time of reactivation.

Quality Concerns? We Want to Help!

Providing a quality driven service is our number one priority. We understand it can be frustrating to not receive the level of work you have come to expect, and we’d love a chance to correct that. 

Here is how we can work towards a better experience: 

  • Provide a design team director to oversee your account until it is operating to your satisfaction. 

  • Assign you to a new dedicated design team to help create a fresh start.

  • Provide you with quicker access to your team via a private Slack channel

  • Provide you with a completely free service while we correct any issues.

We Know Communication is Key.

Successfully plugging into our customer’s creative process means clear communication is more important than ever. We provide several channels for communication including comment chains on each request, Account Manager support channel on every page of the dashboard and live web chat on our site. 

If communication has been a pain point, we guarantee we can make that better with a higher focus on your account and the option to set up a dedicated Slack channel with your Team Leader and Account Manager. 

Turn Around Time

We know how essential it is to meet our customer’s deadlines, and we focus on quick turnaround times to achieve a consistent delivery of creatives. If this has not been your experience, we would love the chance to review your account and make quick corrections to ensure a much better experience.

Here is how we can work towards a better experience: 

  • Provide a design team director to oversee any turnaround issues.

  • Provide you with quicker access to your team via a private Slack channel

  • Provide you with a completely free service while we correct any issues.

Platform Issues

We understand learning a new platform can be frustrating, and you may not have time to do it. We also understand you still need to get designs done, so you can focus on other parts of your business.

If you are struggling to understand the platform, we would be happy to get on a 1-on-1 call with you to show you how the portal works, so you can become an expert in no time at all.

We Offer Creative Assistance!

Coming up with ideas to use your subscription can be time-consuming, and time is a rare commodity for most of us.

Did you know we have a team of Creative Assistants that can take the responsibility of ideation, copywriting, and briefing off your plate?

Each time you need a new set of creatives, you can tap the Creative Assistant, provide a few key details and the rest is done for you. Creative Assistants will submit the design brief, and you’ll be able to monitor the process from concept to final designs. 

Not Worth the Cost

Value is something we strive to provide on a daily basis. Our plans are built for customers to access professional designers at an affordable rate. If you feel that you are not getting the value you expect from the service, we would love the chance to evaluate your account and see where we can improve your experience.

Some solutions we can offer: 

  • Switching Design Teams: We have hundreds of designers on staff, and one team can fit better than the other. 

  • Dedicated Slack Channel: Make communication easy and quick through a private slack channel with your team.

  • Setting More Clear Expectations: Remote services sometimes take a little more relationship-building to work in the best ways. We can schedule a call with your account managers to set better expectations that we can deliver on.

Budgeting

Our service is one of the most affordable ways to access a full design team. However, budgets get tight, and we don’t want that to prevent you from utilizing our services.

If you need some help on the cost, we’re happy to look into your account and determine if we can provide a monthly discount to help you get by. 

Confirmation

Startup Credits

Please note that any remaining startup credits will be void at the end date of your current subscription period.